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AliExpress Questions & Answers

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Here’s what consumers have asked with answers from AliExpress staff and previous consumers.

254 questions answered
19% answered in 1 day
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I ordered a hoverboard 2 weeks ago and i was wondering why i haven't got it yet

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I ask about if i can to be broker to your products in my country?

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Hi, how can i upload my products?

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What is your phone number

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Why does your app not install. always comes up eith an error code.

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On jun 13,2015, i contacted shenzhen big harvest electronics co., ltd one of the retailers on aliexpress to buy 60 pieces of electronic-blood-pressure-monitors found on this link http://www.aliexpress.com/item/human-voice-speak-data-automatic-wrist-intellisense-electronic-blood-pressure-monitor-intelligent-electronic-sphygmomanometer/32347397243.html i asked how much discount can they give me and if it is possible to receive them by the middle of july? one queen liu from the company replied that i should pay usd 12.8/pc, and shipping fee is usd 297 via dhl expres instead of us $19.80 listed on aliexpress, which i did on 17th june 2015 i transferred $1066 to huasibeier (hongkong) group limited on wednesday 17th june 2015. when it was close to one month, i realised that the company had not even given me a tracking number, eventually today, queen liu informed me that the items cannot arrive by the middle of july as earlier promised subsequently queen liu on 2015-07-21 gave me a dhl tracking number 23014897204 which turned out to be fake. i complained to aliexpress and they adjudged that i had established the claim but to date i have not obtained any refund. i will be cautious in dealing with aliexpress

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Wa018651982yp i have ordered some items but not showing and shipment details on my account even after payment.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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