I order some hair about 2weeks ago and and I was suppose to received it in 3 days I received some hair but it was not what I ordered the seller name was Abbey Wang and she was emailed serveral times my order cost was $175.00 and now I was informed I can not receive my refund or my hair please tell me what must I do..

asked by Kimberly E. on 4/28/15

4 Answers
Thumbnail of user maxims7

The seller does not refuse. She just types incoherent answers into dispute dialog waiting for the purchase protection clock to expire.

Helpful  (1)
Thumbnail of user hysenk

Hi there, if they do not answer your messages try disputing the orders you have put. Of course the seller is going to refuse to refund you but do not give up, hang tight in there and let the dispute go a few weeks and Aliexpress will jump in and solve the problem. You can not automatically escalate the claim. It is not very easy to deal with Ali Express, customers don't mean much to them. If that does not work try disputing charges with your credit card company. I hope this helps

Helpful  (1)
Thumbnail of user sarahm143

I've done disputes with Aliexpress and they gave me a refund before. Just send photos of how the product looks and describe it. They should be able to refund you with no issue.

Helpful  (0)
Thumbnail of user kenia6

Ali Express works for the seller and not the customers, I think disputing It with your bank is your best bet or credit card company.

Helpful  (0)

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