AiryDress Questions & Answers

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Here’s what consumers have asked with answers from AiryDress staff and previous consumers.

104 questions answered
11% answered in 1 day
Question:

Hi, is shipping free for namibia? namibia is in southern africa. i like your clothes and would like to order. do you send via mail or home deliver?

Answer:

Thank you for your contacting. FREE SHIPPING on orders over USD 50 if you choose the standard shipping. The delivery method differs from courier to courier, so we can not tell you definitely. We suggest you contact our Pre-Sale staff when you place the order. You could also send an email to our service@airydress.com, with your question. Our relevant staff will contact you. Hope the information works for you.

By airydress -.,
Question:

Im from south africa ive placed an order and paid , but the tracker system doesnt recignize my email.

Answer:

A: Thank you for your contacting. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@ariydress.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress

By airydress -.,
Question:

Why don't the tracking website work & why is it in different languages

Answer:

Thank you for contacting us. Your order has been shipped on December 9. You can track your order on the website http://www.17track.net/en/ with the tracking number LS331896869CN. Please take your time and wait for the arrival of the package. The shipping time takes about 6-12 business days. Please contact us if you need any further assistance.

By airydress -.,
Question:

Hi i need white dress for new year

Answer:

Thank you for visiting our website. The ordering process is easy and convenient. To place your order, please click below link and it will show you the step-by-step process on how to order. http://www.airydress.com/how-to-order.html Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.

By airydress -.,
Question:

My order is hold on custom clearence i thought because i paid for express shiping you will handle it

Answer:

Thank you for your sharing. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us. Would you please tell us your order number? Or you may also send us emails to our service@floryday.com with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you. Thank you for your time. Best regards, Airydress

By airydress -.,
Question:

Answer:

Thank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-7 business days) and Standard Shipping (5-10 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). Please contact us if you need any further assistance.

By airydress -.,
Question:

How long does it take to get the order confirmation to my e-mail? it is not in myspam box either.

Answer:

Thank you for your contacting. In usual case, you will get the confirmation email once you finished placing your order. Do you check the email address which you used to place the order? If yes, could you tell us your order number? We will help check your order and contact you through emails. Look forward to your reply.

By airydress -.,
Question:

Hi, how long does shipping take to south africa. what are your other methods of payment if because i don't have a credit card

Answer:

Hank you for visiting our website. Currently the total delivery time includes processing time and shipping time. Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days. Shipping time: The time for your item(s) to travel from our warehouse to your destination. You can choose Expedited Shipping (3-6 business days) and Standard Shipping (5-8 business days) to ship your item(s). The shipping time may vary in different countries. For detailed information on standard and expedite delivery, please refer to our Shipping Information (http://www.airydress.com/shipping-info.html). We also accept Debit Card, PayPal and many local payment methods per different countries. For detailed information on payment method, please check http://www.airydress.com/payment-method.html. We are into adding more payment options later on for your convenience. Please contact us if you need any further assistance.

By airydress -.,
Question:

I would really wanna hear from those from sa, did any one use this site and how was your experience?

Answer:

Thank you for contacting us. We are an international e-commerce company originally based in Hong Kong where our offices are located. For the moment, we have warehouses located in the United States, United Kingdom, Norway, Australia and China. Products will be sent from one of these warehouses according to the stock availability. We are still looking into launching more. Each of our products is with high quality. And the finished products will go through a series of inspections before they are sent to you. You can rest assured about that. Please contact us if you need any further assistance.

By airydress -.,
Question:

I paid and the money was received, confirmed by them and my bank, why do they want the copy of my identity and a copy of my credit card

Answer:

Thank you for your contacting. Please provide us your order number so our relevant colleague can help solve the problems. Our items will be sent out within 7 business days in common, but because it is our busy season now, there may be some delay. Hope that you could understand. Or you could write to airydress@service.com with the title of your ""order number + your concerns" Your money is deducted at once when you finish the order, but it is still in the third-party platform, we will only get your money when we send out your parcel, so please be rest assured about the security of your money. Thank you again for your contacting. Best Regards

By airydress -.,

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Typical questions asked:
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  • What is the return policy?
  • Where is the company located?
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