Airbnb Questions & Answers

I would email Airbnb directly and cut and paste the portion of the cancellation policy which you are referring to. It is very difficult to not be able to talk to an actual person but I think Airbnb does the email route because this way they have documentation. If Airbnb help center is not help I would reach out to which method of payment you used (credit card, bank debit) and have them file a dispute on the portion of the funds you are debating. We agree with you and will never use Airbnb

Never had that problem before. With some websites, you can get charged twice if you hit the submit button twice or if the connection is flaky and you try to submit twice. If the connection is flaky, I advise NOT to continue the transaction in the future. Go ahead and contact Airbnb again if no response after 24 hrs.

Would contact Airbnb directly. Or also the host renting you the space. There may be a website issue, which you should mention when talking with Airbnb.

HA! Their $1,000,000 Host guarantee is a joke! In fact, if a host files too many claims they will terminate your listing(s) with no warning or notice. See posting below under "INSURANCE."

Good luck. The company refused to refund me as described in my review. I am now disputing with my credit card company for fraud.

I was disappointed with our place in Boston, not actually with the condo but customer service and amintaince. When we checed into unit we had a toilet running constantly, light didn't work, washer broken and filled with water and towels, etc. my husband called maintenance and they "attempted" to repair. When we returned, I wrote contacted airing many times to no avail. Never heard a word from headquarters. Try VRBO or Flipkey to rent. I've never had a bit of problem with them. Good luck.