Adore Me Questions & Answers

Here’s what consumers have asked with answers from Adore Me staff and previous consumers.

75 questions answered

11% answered in 1 day

Question:

I have 2 charges from your company.one for $169.80 an another for for $119.85 which is the charge that was informed of when making my purchases of 3 sets of bras and panties. my initial cart had multiples so i completely emptied my cart and started over. at that time i did not check-out. i followed the guidelines to the "t". so why am i being charged a totally of $289.65? this is absurd. i need someone to correct this immediately and also address the fact that by your company over charging me now has caused a bank overdraft fee of $85. this needs to be fixed asap as i have only ordered 3 items, only check out once with the balance of $119.85, and would never have paid almost $300 for only 3 sets. and i have been tryin to "contact us" for the last 2 hrs and there is no submission button for emails. i'm starting to think i've made a huge mistake buying from this company. - kylee w. I have 2 charges from your company.one for $169.80 an another for for $119.85 which is the charge that was informed of when making my purchases of 3 sets of bras and panties. my initial cart had multiples so i completely emptied my cart and started over. at that time i did not check-out. i followed the guidelines to the "t". so why am i being charged a totally of $289.65? this is absurd. i need someone to correct this immediately and also address the fact that by your company over charging me now has caused a bank overdraft fee of $85. this needs to be fixed asap as i have only ordered 3 items, only check out once with the balance of $119.85, and would never have paid almost $300 for only 3 sets. and i have been tryin to "contact us" for the last 2 hrs and there is no submission button for emails. i'm starting to think i've made a huge mistake buying from this company. - kylee w.

Answer:

Hello Kylee, We are terribly sorry to hear that! Please send us a private message (mentioning the order number) or contact us directly at help@adoreme.com. We'd be happy to assist you. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

I never signed up for vip yet i keep getting charged each month. and because i'm not vip it doesn't give me an option to request a refund or to cancel my vip membership. the money also doesn't even show up as store credit. everytime i email you i get the same answer saying to opt for a refund but it doesn't let me! i need a number to call. i just want my money back I never signed up for vip yet i keep getting charged each month. and because i'm not vip it doesn't give me an option to request a refund or to cancel my vip membership. the money also doesn't even show up as store credit. everytime i email you i get the same answer saying to opt for a refund but it doesn't let me! i need a number to call. i just want my money back

Answer:

Hello Suzi, Only VIP members get charged if they do not shop or skip the month, and the charge always turns to store credit available in your account. The issue might be that you are logging in to an inactive account. Please send us a private message with your information and we'd be happy to look into this for you. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

I placed an order on december 31 but for some reason the tracking says my package was delivered in october which is impossible, especially since this is my first time ordering from this website. i cannot get an answe on the phone or email. when will i be getting my package? I placed an order on december 31 but for some reason the tracking says my package was delivered in october which is impossible, especially since this is my first time ordering from this website. i cannot get an answe on the phone or email. when will i be getting my package?

Answer:

Hi Yessenia, The problem is that, unfortunately, the carrier reuses old tracking numbers and it can take up to a few business days for the tracking info to be updated. Please let us know your order number and we'd be happy to assist you. Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

Hi, i have not received my package. on the tracking number it says it was supposed to get delivered on tuesday the 22nd. please help. Hi, i have not received my package. on the tracking number it says it was supposed to get delivered on tuesday the 22nd. please help.

Answer:

Hi Jessy, we are so sorry to hear that! If your package was marked as delivered and you have not received it, USPS may be able to provide more information. Please call 1.800. ASK. USPS to request that your local post office locate your missing package. When prompted, opt for "DELIVERY" assistance. USPS will follow up with you within 48-72 hours with their discovery. If they can’t produce your package please call us back at 1.800.433.2367 Monday–Friday 8:30 a.m.–8:30 p.m. (EST) with your case # and we may be able to further assist you. Please let us know if you have any questions, we’re happy to help! Best, Adore Me help@adoreme.com

By Adore M., Adore Me over a year old

Question:

Tried creating an account but it says that my email already exists. this is the only email i have and i have not created an account before. what can i do? Tried creating an account but it says that my email already exists. this is the only email i have and i have not created an account before. what can i do?

Answer:

Hi Deanna, please contact us at help@adoreme.com and we'd be happy to assist you with this issue. Best, Adore Me

By Adore M., Adore Me over a year old

Question:

Is the $39.95 monthly fee in addition to whatever bra set you buy? or is it for $39.95 you get a bra set every month? and can i buy more than 1 bra set a month? can i also purchase other clothing? Is the $39.95 monthly fee in addition to whatever bra set you buy? or is it for $39.95 you get a bra set every month? and can i buy more than 1 bra set a month? can i also purchase other clothing?

Answer:

Hi Jennifer, thank you so much for your question. As a VIP member, you need to visit the site between the first and fifth and choose to either shop or skip that month. If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime. Moreover, you can purchase as many sets as you want in one month (this includes any set on the website, not only bra& panty, but also sleepwear or lingerie) Let us know if you have other questions, we'd love to help!

By Adore M., Adore Me over a year old

Question:

Are there adore me local stores?

Answer:

Hi Vanessa, Thank you for your question. At the moment we are exclusively online, but we'll let you know if that changes.

By Adore M., Adore Me over a year old

Question:

I love the concept of adore me. and the bra and panty sets are very cute and very afordable. i only have one problem with it... your site only offers sets in either all regular sizes or all plus sizes. i wear a 36d bra. however i need a 2xl in most panties. (if it's a very stretchy material i can get away with an xl) so why can i not order any size combinations? I love the concept of adore me. and the bra and panty sets are very cute and very afordable. i only have one problem with it... your site only offers sets in either all regular sizes or all plus sizes. i wear a 36d bra. however i need a 2xl in most panties. (if it's a very stretchy material i can get away with an xl) so why can i not order any size combinations?

Answer:

Hi Alex, Thank you for your question. This information helps us to hear about our products directly from the source that matters the most: our customers. We will definitely forward your feedback to our production team and designer so that that can take this option into consideration. Best, Adore Me

By Adore M., Adore Me over a year old

Question:

So, i get that if you don't sign up for the vip you pay $50 a set, and if you do it's roughly $40 a month. so my question is, is the $10 discount all you get? what all is exactly included in the vip? what kind of perks are intelled? So, i get that if you don't sign up for the vip you pay $50 a set, and if you do it's roughly $40 a month. so my question is, is the $10 discount all you get? what all is exactly included in the vip? what kind of perks are intelled?

Answer:

Hello April, We're so glad you're interested in joining the membership. As a VIP member you will enjoy great lingerie plus tons of benefits! $10 OFF any style, any time! Your first style for $24.95! Every 6th set is on us! Free shipping and exchanges. Exclusive access to VIP only sales and sets. No obligation to buy, no membership fee. You can read more about the membership here: http://help.adoreme.com/customer/en/portal/articles/992574-how-does-the-vip-membership-work- Let us know if you have any other questions! Xo, Adore Me

By Adore M., Adore Me over a year old

Question:

What are payment methods What are payment methods

Answer:

-Pay as you go OR become a VIP member -pay as you go: you get NO deals, discounts, or offers, and every set after your first purchase will cost $49.95 with no other obligations. -VIP membership: you DO get the deals, discounts, offers, and every set after your first purchase is $39.95. BUT you have to remember every month between the 1st and 5th day of each month to either make a purchase OR choose to skip the month ( not make a purchase). If you forget to remember to do that, then Adoreme will give you a $39.95 store credit everytime you forget the beginning of each month! Which can get people in trouble by racking up their credit cards with unwanted store credit, if they forget. But you can easily cancel it at www.adoreme.com/helpdesk. Trust me, its much easier than calling!

By chantal b. over a year old

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