6pm Questions & Answers

Here’s what consumers have asked with answers from 6pm staff and previous consumers.

40 questions answered

18% answered in 1 day

Question:

I never got my order of cleats. it was supposed to come in about a week ago and still no response . what can i do ? I never got my order of cleats. it was supposed to come in about a week ago and still no response . what can i do ?

Answer:

Hi! You can send us a direct message with your order number, full name and address and we will look into the status of your order. Or feel free to call us and we can look into it as well. 1.888.676.2660 Thank you!

By Justin F., 6pm.com Account Manager over a year old

Question:

Hi if i order today in how many days can i get the my order Hi if i order today in how many days can i get the my order

Answer:

Hi! For standard shipping, it takes 1 business day to process and order and 4 to 5 days for delivery. We also offer 2-day and 1-day shipping for a higher fee. Thank you!

By Justin F., 6pm.com Account Manager over a year old

Question:

Why name it as 6 pm? Why name it as 6 pm?

Answer:

Hi! When we first purchased the website, 6pm stood for "6 Perfect Matches". Since then we've gone on to sell many more products but have kept the name. Now 6pm is synonymous with fashion and deals online. Let us know if you have any further questions! :)

By Justin F., 6pm.com Account Manager over a year old

Question:

Why are the prices of your merchandise lower than most? are these fakes/knock-offs? Why are the prices of your merchandise lower than most? are these fakes/knock-offs?

Answer:

Hi! Much of our product is last season or close outs. We get Clearance product from Zappos.com and also we buy and negotiate from vendors to get the best prices and pass those prices onto you. :) We are a certified retailer for all the brands we buy and they are all authentic and new. Let us know if you have further questions! Thanks!

By Justin F., 6pm.com Account Manager over a year old

Question:

Is items of us polo is original ? Is items of us polo is original ?

Answer:

Hi! All of our brands are authentic and original - directly from the manufacturer. Let us know if you have additional questions! Thanks!

By Justin F., 6pm.com Account Manager over a year old

Question:

Hello i've bought a tommy hilfiger boot from 6pm,, and i'm pretty sure that they are original,, but in tommy store in egypt,, they said it's not original at all,,, Hello i've bought a tommy hilfiger boot from 6pm,, and i'm pretty sure that they are original,, but in tommy store in egypt,, they said it's not original at all,,,

Answer:

Hi! We only sell original, authentic product direct from the manufacturer (including Tommy Hilfiger). Let us know if you have any additional questions! Thanks!

By Justin F., 6pm.com Account Manager over a year old

Question:

I have 11 items in my cart right now and i have to say after reading these reviews i am seriously considering not placing the order sound like it something is wrong it is a nightmare to fix. i just want to clarify this if you ship me something and it's used or wrong size you will pay to return it correct the only time you will not pay is if somthing doesn't fit? I have 11 items in my cart right now and i have to say after reading these reviews i am seriously considering not placing the order sound like it something is wrong it is a nightmare to fix. i just want to clarify this if you ship me something and it's used or wrong size you will pay to return it correct the only time you will not pay is if somthing doesn't fit?

Answer:

Hi! Great question! That is correct. If something is defective or the wrong item, please call us and we will send you a pre-paid return label. If you don't like something or it doesn't fit, you would pay the return shipping. We definitely try to resolve all customer issues and complaints in a timely manner and our customer service team is always here for you. Let us know if you have additional questions or concerns we can help with! Thanks!

By Justin F., 6pm.com Account Manager over a year old

Question:

Is the size same as the international size for shoes? Is the size same as the international size for shoes?

Answer:

Hi! Please use this shoe sizing chart for conversions! Thanks! http://www.6pm.com/cs/mmf-popop.zml

By Justin F., 6pm.com Account Manager over a year old

Question:

Hi just wanted to know the boots you sell are real name brand or a copy of the name brands? Hi just wanted to know the boots you sell are real name brand or a copy of the name brands?

Answer:

Hi! We only sell new authentic name brand merchandise directly from the manufacturer. Thanks!

By Justin F., 6pm.com Account Manager over a year old

Question:

How can i determine when my order will be shipped? placed the order yesterday and the status indicates "processing". my order # is 105-2276917-5209030. How can i determine when my order will be shipped? placed the order yesterday and the status indicates "processing". my order # is 105-2276917-5209030.

Answer:

Hi! Thank you for your inquiry. You should receive an email when then order has shipped and the email will have a tracking number. Please let us know if you have further questions! Thanks!

By Justin F., 6pm.com Account Manager over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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