27Prom Questions & Answers

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Here’s what consumers have asked with answers from 27Prom staff and previous consumers.

110 questions answered
3% answered in 1 day
Question:

Is this a legit website?

Answer:

Hi Tiasha, pls do not worry, we are a legit website, we have doing business for many years, and we also have many customers order from us, pls trust us. thanks

By Leah P.,
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Question:

How long is the shipping

Answer:

Hi Yasmin, normally we need around 16 workdays to make the dress well and then need 3-7 days for delivery, so when do you need receive the dress? Because if you need receive earlier, we have rush delivery service. Thanks. You can also send E-mail to: contact@27dress.com. Our workers will help you.

By Leah P.,
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Question:

When will my dress get shipped out because it been a month now? or can i get my refund

Answer:

HI Shunquilla, pls do not worry, can you pls send me your order number? I will check for you, and also, you can also send an E-mail to: contact@27dress.com, our workers will help you.

By Leah P.,
Question:

Why arent dresses being shipped in a proper manner? is the chat room a real person? or is it a computer prompt to say the same thing everytime?

Answer:

HI Brina, do you mean the live chat in the right corner, that is a real person, it is our service, they will help you with any questions.

By Leah P.,
Question:

I ordered my dress in january and still haven't received it yet. i have emailed the company loads of times but haven't received any responses.

Answer:

HI Evel, I am really sorry for that, can you pls send me your order number? SO i can check for you. Sorry for the problem we might brought you.

By Leah P.,
Question:

Hi, i was thinking of ordering the gorgeous one shoulder 2019 prom dress | slit tulle flowers evening gowns. do you have any photos or reviews?

Answer:

Hi, this dress you wanna order is really amazing, can you pls send an E-mail to: contact@27dress.com, our workers will check and send to you.

By Leah P.,
Question:

Answer:

Hi, I am really sorry for late reply, normally with the rush delivery service, you can get the dress within 2 weeks. Which date you need get the dress?

By Leah P.,
Question:

How long does it take for them to make the dress if you rushed it for 9 work days ?

Answer:

Hi, I am really sorry for late reply, normally with the rush delivery service, you can get the dress within 2 weeks. Which date you need get the dress?

By Leah P.,
Question:

Will my dress come out exactly like the picture ?

Answer:

Hi, our workers have more than 10 years of experience on making dresses, we will make a perfect dress for you, which dress do you like? If you have more questions, you can also send us E-mails: contact@27dress.com, our workers will help you.

By Leah P.,
Question:

If the dress is not as expected can i return?

Answer:

HI Hailey, we have return policy, if you get the dress and there's problem with the dress our workers made, we will responsible for it.

By Leah P.,

Can’t see your question? Ask to get answers from the 27Prom staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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