PetMeds Questions & Answers

We try to include either a Gourmet Dog Biscuit or a packet of catnip in each order! ~ Abby, PetMeds Pro

Thanks for your inquiry. Yes, we do ship to Canada. Your order would ship by First Class International Mail for a flat shipping rate of $14.99. ~ Abby, PetMeds Pro

Hi Joanne. We get our medicine from licensed veterinary wholesalers.We're a Vet-VIPPS accredited pharmacy and only dispense U.S. FDA/EPA approved products, which we unconditionally guarantee 100%. Thanks for asking! ~ Abby, PetMeds Pro

Hi June. Heartgard Plus (and all heartworm preventatives) have been classified by the FDA as prescription medications. When you place your order, we'll contact your vet to obtain the authorization for you! ~ Abby, PetMeds Pro

Hi Vicki. Yes, we do ship to Australia via First Class International Mail for a flat rate shipping fee of $14.99. Thanks for asking! ~ Abby, PetMeds Pro

Hi Greg. Bravecto and Heartgard Plus are classified by the FDA as prescription medications. Once you place your order, our pharmacy department will contact your veterinarian's office to obtain the authorization for you! ~ Abby, PetMeds Pro

Hello! Comfortis is classified by the FDA as a prescription medication. However, once you place your order, we'll contact your vet to obtain the prescription authorization for you! We can accept the authorization from your vet by telephone or fax or, if you prefer, you can mail in the prescription. ~ Abby, PetMeds Pro

Comfortis is classified as a prescription medication. Once you place your order, our pharmacy will contact your vet to obtain the prescription approval for you by telephone or fax. Thanks for asking! ~ Abby, PetMeds Pro

Hi Linda. Bravecto is classified by the FDA as a prescription medication; therefore, an authorization from your veterinarian is required in order to dispense the medication. Our pharmacy department will contact your vet to obtain the authorization for you via phone or fax. ~ Abby, PetMeds Pro

Hi Mary. 1-800-PetMeds is a Vet-VIPPS accredited pharmacy and we sell the same exact medication sold to you by your veterinarian. We only dispense U.S. FDA/EPA approved products, which we unconditionally guarantee 100%. Unfortunately, if your vet chooses to not authorize prescriptions to be sent to us, we cannot ship a prescription item to you. In some cases, customers will switch vets as a result. If you choose to do so, you can use our vet locator on our web site to find another vet who will work with us: http://www.1800petmeds.com/vet_directory.jsp ~ Vanessa / PetMeds Pro