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Truely disappointed in DressLily!
I ordered several things. First partial delivery were earings and neckless but in the wrong color because my color was out of stock.
2 other necklesses were ok. Then after more than one month I received other earings, I have worn them once and the earing just broke.
I was still waiting for a jacket for my daughter, finaly I received a mail with the message that it was out of stock. Ok these things can happen, no problem.
Than I chose 7 other things instead... copple of weeks later, again a mail to let me know everything was out of stock.
I can understand that these things can happen but all of the items?
Because I was tired of it the decided to give me back my money.
Now we are again one month later and I still haven't received my money back!
So I will never make another order at this site.
Tip for consumers:
Don't order and go to another shop !
Zoe G.'s review of DressLily earned 4 Very Helpful votes
ZOE hasn’t received any thanks yous.
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear ZOE G.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com