Zoe C.

This is an okay subscription service. You get a lot of the same types of items no matter what answers you put on the Beauty Quiz. I get lots of primers and brown eyeshadow, for instance. What makes Boxycharm unique and a good value for me is their Drop Sales. Tons of name brand products at dirt cheap prices. I've never had a single problem getting my orders or subscription boxes. That being said, I had to reach out to add a question about a Refreshments order and it was a nightmare. Totally done by bots even though the emails have a person's name on them and supposedly come from the Customer Service Team. My suggestion? If your issue doesn't involve a refund or a commonly asked question get creative and solve it yourself. It can be done and you aren't going to get help from the bots. They are useless.