z b.

Absolutely the worst customer service I have ever had! They lied and said the hotel I was booking had a pool, then when I called because it didn't. The customer service rep who isn't in the country had the arrogance the tell me that even though the pool icon was on the hotel I booked. The fine print that the had me initial actually says it doesn't actually have to have one. So they refused to help in any way! Then they sent me a copy of their $#*!ty agreement just to prove they were right?! Screw you Priceline.com! This is the second time in 4 days you have absolutely refused to help other than charge me the entire cost of my hotel to cancel so you can re-sell it to another person? I promise you I will take my 100 days a year of hotel use anywhere else! But just like the people I talked to on the phone and the comments below. You do not care about your customers not even a little..