I ordered a mug for my boyfriend on 24th July 2014 and it came today 11 of August 2014. It was a bit delayed and arrived after the estimation but I do live in Australia so I kind of expected it. Although when it hadn't come yet I started reading reviews and getting really nervous. When the product came it was everything I wanted and more. I didn't realise it changed colour under heat so when it arrived darker than I ordered I was a bit confused. The paint is a little chipped on the rim of the mug but I didn't notice until I had a good look. I recommend this site to anyone! Although order in advanced because it may take a while :) xxx