Zane S.

When we asked to speak to a manager, this is what we were told.

Long story short, we booked a honeymoon vacation, a rental car, and airline flights through this website. Over the course of the past five months we learned that there had been a mistake in booking all of these. We had to pay out of pocket to fix the airline mistakes. The company refused to refund the mistake made in booking the rental car. And then honeymoon vacation was a bust.

Just today, we spoke with a representative regarding why the honeymoon vacation was a bust. The quote above comes directly from that conversation. Through a miscommunication with the hotel and the "company", my fiancee and I will not be experiencing the honeymoon package that we paid for. The manager we spoke to chocked it up to a "mistake in advertising." Oh well, that is all good and fine. The company owned up to their mistake and will be fixing in accordingly, right? Wrong! Through a dance of legally correct jargon, the manager informed me that they would be doing nothing to fix the "mistake" made.

Will they be refunding us the extra money we dished out for the package? No.
Will they be working with the hotel to ensure that we get the package we paid for? No.
Will there be any concessions whatsoever for the mistake made? No.

We were literally told by the representative we spoke to before that the manager that we "need to live with it."

That's what you get with BookIt, just "live with it".