Zane S.

I experienced shocking customer service and their fees are NOT clearly stated. I had no idea I signed up for subscription and when trying to talk to someone on the 'live chat' one of their members of staff closed the chat down while I was explaining the situation. After having to contact my bank and 'live career' over and over again, they decided to charge £22.95 again this morning even though my bank cancelled it for me and reversed the £22.95. And to anyone who wnats/needs to contact them about their account, the number stated at the bottom of their page doesn't even exist. Wouldn't recommend anyone so sign up, as it states you only have to pay £1.95 but what it doesn't state is that you will be charged £22.95 every month after paying £1.95. Too much hassle for such a little problem, when it could have been resolved in one phone call or chat.