zak m.

Long story short, trying to transfer my points to another airline is taking me two weeks.
WEBSITE LACKING CURRENT VALID INFORMATION
The website is not updated to the required standards lacking current information (unable to transfer points online, you have to call in person) BENE TRYING THIS FOR 1 WEEK NOW LOL
REPRESENTATIVES over the PHONE (unprofessional)
Spoken to representatives who hung up on me (date in question 14/01/24) call *******@11:40 am UK time LOL

2nd REPRESENTATIVES
Unable to direct me to a higher manager for a complaint ( date in question 14/01/24) call made 11:52 spoke to Ronald or Donald unable to help me LOL

SECURITY PROTOCOL OVER THE PHONE
When trying to ring the security protocol, not responsive and not working, when entering the details correctly, the system not working having to repeat all of the information when speaking to a representative LOL

FROM ME TO ALL NEW CUSTOMERS (DON'T USE)
- points not worth the money you spend (unless you have a family of four and your outgoings are more than £3000 a month don't know waste your money on your points)

- USING YOUR POINTS FOR AEROPLANE TICKETS
If you're going to buy new tickets with your points, you need to spend above £3000 a month to make it worthwhile

-THE INSURANCE that comes with using your points, or a credit card on this AMX, it's pointless (insure Chubb security firm, a very basic very minimum insurance you will get everything has to be in your name)