I don't get the bad reviews I've bought from them more than five times and every time the goods arrived safely. The albums come in bubble wrap.
I only has trouble one time and it was my fault (i wrote the wrong address and when i realized it was already send back to korea) and they help me with everything (i was supposed to pay shipping again but they put it waaaay cheaper that it's supposed to be). So overall in my opinion it's a great place to buy kpop albums (your buys count for hanteo chart so that's a great bonus)
I hope my review helps you :)