zaikonen c.

STAY AWAY FROM THESE JERKS!

Primestyle is one of the worst thing that can happen to you! These company and all of its employees are liars, as soon as they will get your money they will not care about you and the products they are selling is extremely poor quality.
Let me start from the beginning. We were looking for a bridal set. After looking at several web sites the best price of course was offered by Primestyle. The set that we picked up looked like a kind of pale yellow-rose gold which i liked a lot http://www.primestyle.com/135ct-princess-round-diamonds-bridal-p-*******.html
My fiancee ordered the ring online but he got several e-mails from Primestyle asking him for copies of his drivers license and credit card to confirm his identity ( yeah right!) We thought that time that they just wanted to check if we are not using a stolen credit card or something like that. So, he emailed them the copies they requested but gave them just the last 4 digits on the card, the other numbers were not visible. After all that was done Primestyle sent us a confirmation e-mail that our ordered was received and will be shipped in 3 days. Well, 3 days ended up being 3 weeks, as there is phase one, two and three... Finally the package was delivered and we opened the box...
What can i say... horrible feeling... the ring looked different than picture. The gold color was like lemon, you could not even say it is gold at all, the size of the ring was wrong too and the craftsmanship was so bad as well. The center diamond looked kind a yellow too but i thought that is because of the color of gold (killer yellow)... I did not want to believe that... i thought it is just a mistake, a horrible mistake... I took a look again o their web site and i decided to give them a second chance. So we decided to exchange that ring with a different one, this time in white gold http://www.primestyle.com/235ct-round-diamonds-bridal-p-*******.html.
Next day we tried to get in touch with Primestyle... I took us forever to talk to somebody. But finally a girl answered the phone and i began to explain what happened and why i am not happy with the first order. She said there is nothing she can, that the manager (DAVID) is gone for the day but they will give us a call back as soon as he gets back. Nobody called, and every time we called for the next 2 days David was not there. Finally the 3rd day David called us, he listened our complains, of course he told us that what happened was a horrible mistake, he apologized and promised us that the exchange ring will meet our expectations... So all we had to do was just to pay the difference and David asked for the credit card info over the phone. So we shipped the item back, and we payed for shipping and insurance. After they received the package they told us that that they are working on the exchange order.
4 days later, after my fiancee gave DAVID his credit card info over the phone Chase bank called us to inquire about some doubtful transactions... it looks that we were buying some internet games from India for a few hundred dollars... So, we ended up having an identity theft and unauthorized use of my fiancee credit card... after confirming that we did not buy any computer games Chase canceled card.
Just to let you know we have never ever had any identity theft or unauthorized use of our cards. That happened first time and happened just a few days after DAVID got the card numbers over the phone.
We called Primestyle but again the old song with no manager on duty and the personnel was very rude to us. The operator girl did not want to tell us what is David last name! Is that such a big deal to ask for a last name? Finally we got in touch with David and explained him what just happened, we did not blame him on anything, we just tried to understand what happened. Of course David said that this is impossible, that he does not have anything to do with that, he was very rude, he screamed and yelled on us telling us to talk to his lawyer... He just did not want to talk to us about that at all...
That being said In about 17 days we received the exchanged item...
Overall ring looked like the one in picture but still the craftsmanship of the ring was extremely poor and the stone looked yellow tinted though we ordered an I color diamond that should be near colorless. I took the ring to Helzberg Diamonds for an appraisal and i was told that the color of the diamond was in fact N, that the stone had a lot of inclusions, little clouds and cracks inside and that the cut of the stone was bad... and that the certificate of authenticity that Primestyle provided us with was fake and the diamond is not certified... THIS IS WHAT PRIMESYLE SELLS!
It took us forever to return the ring back for a refund, they did not wanted to talk to us, they did not answer e-mail, they were never returning the calls... They claim they have 10 day return policy with no restocking. BIG LIE! We got our money back in about 2 monts only because we called Chase and asked them to help us to deal with that. Otherwise i am sure these people would have never give us the money back.
That was the most horrible shopping experience in my life. The customer service at Primestyle.com is the worst anywhere. The whole company is about 3 people that will lie to you! I am wondering how can that be possible they are still in business!

If you are ready to loose your money and have sleepless nights or to end up having an ulcer (like I did) then give it a try, do some business with them. Otherwise please be aware and don't trust the good comments and reviews about them as i guess those are made by Primestyle.

PS: Please, don't think that you'll be the lucky one... with Primestyle that is IMPOSSIBLE!