zack n.

Purchased a gold name necklace. The chain I received is extra thin and flimsy. Definitely will not survive normal wear and tear before breaking. Also arrived late when it was expected to arrive before Xmas.

Placed orders for some items but those items were never shipped out. Called to get a refund and got the run around. Been about 3 weeks and still no refund issued for items not received.

Like many of the complaints, I'm having the same problem getting my refund. Been with ADT for over 7 years. Finally decide to cancel. Called in early June to cancel and thought that was done. They charged me for July. Called ADT again, the agent said it was a mistake and my account will get cancelled this time. Now it's August and I am charged again. Absolutely frustrating having to deal with this shady tactic with a company of this caliber. Over $22 they have lost a customer for life.

I placed a hand full of orders back in March. The 1st time I called they stated the delay was due to some back ordered and cross shipped items but they should have them available in 2 weeks. So I waited then called again. Still the items were not available. I waited some more then called back still nothing. My 4th call I asked to cancel all back ordered and cross ship items. According to Marco the rest of my orders will be ship out in a few days. 6 days later I called and still nothing has been shipped out. Now when I call it goes to an automated voicemail then hangs up.

If you have an issue there is no way for you to speak to someone to resolve the issue. You must send them an email and they will get back to you via email only. Takes about 3 days for a reply. Each time you send a reply it is answered by a different rep so you end up having to re-explain the issue. I have an issue transferring funds back into my bank account which has been in use and verified for over 1.5 years. Now they are requiring me to show documentation that I am the account holder which I have. Been about a week now and no one has been able to help me.