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When contract came to an end I called to cancel do to fact I wasn't happy with service and price. I called to cancel my contract and had to wait 30 days before canceled and pay one last prorated fee of which I understood and was ok with. The issue was they do not actually cancel when you call so when call 3 days after should have been canceled they tell you there was never a call showing you canceled and expect you to pay another 30 days and there is nothing they can or will do about it other then offer $20 discount for your inconvenience.
Tip for consumers:
Stray away do to poor service when system has issues, over priced, and if try to cancel they do all can to continue charging, plus if they don't put in system to cancel its your fault and still expect you to continue paying
Products used:
Panel, fire detector, camera, and door sensore
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I have ADT for many years,they never get problems with me. I paid Diirect.April 17 I chat with...
