Y V.

I adopted a rescue with a chip. The shelter said it had been registered with FoundAnimals, now owned by 24PetWatch. I called to update/transfer contact info and was told that this was only possible if I paid $49/year or $199/lifetime. I said I thought it was free (their website states this in multiple places). No, said Matte, the agent. He fast talked me, saying I should pay now, over the phone. I said I had to think. He was annoyed. I did some research. I called back, got another agent, who apologized (good cop, bad cop?) and said that was not true, that transfer and registration are FREE. This agent was transparent about it and said there had been other complaints. Nutshell: YOU DO NOT HAVE TO PAY to transfer chip info or register your chipped pet. The paid options are for add-ons (which the new agent did try to sell me), but this first sketchy guy made it sound like they will not contact you if the chip is scanned on a lost pet. He lied, flat out. BTW: I called back to get more info about the chip. Spoke to yet another agent who ALSO said because I hadn't paid I would not be contacted if the pet was found! Only after I interrogated him did he reluctantly admit that was not true. This is obviously company policy (and pay must be heavily commission-based). This is on 24PetWatch, not just individuals, lying. Now, I am very nervous about them. Their practises are not just unethical, but probably illegal.