Yura K.

I'm surprised they're associated with Nordstrom. This is so far from Nordstrom's stellar CS.

If you don't mind waiting 3~5 weeks for an order and having funds held up for the longest time only to be returned a month later, this is the site for you. The deals are indeed amazing and when things are going good, they will send you the "right" items within the time it allots itself (2~3weeks). But speaking from personal experience, bad experiences far outshone the good ones.

What grinds my gear the most: Hautelook will run out of inventory yet still allow people to purchase items.

The customer will receive a confirmation, and the email will dupe said customer to believe the items will be shipped. What will happen instead, is 3~5 weeks of complete nothing, with your funds still held up in the air. Customer will dutifully wait till the 3 week point and contact CS.
Hautelook CS will apologize, mentioning that inventory is most likely OOS -- BUT, if said customer is willing to wait a week, they will update customer. Otherwise they will refund you.

I know the prices are tempting, and if you really feel the brand, it might be worth a gamble.
But other than that, stay clear of Hautelook.