I ordered a pair of shoes from coach outlet that Ups marked as delivered. However, I never received them. I have video footage of the driver riding right past my house at the date and time he marked delivered. COACH OUTLET refused to refund me because ups marked the item delivered. Now I'm out of $120.00. I currently have a claim open trying to fight it, but I've had no luck so far.Both coach outlet and ups customer service is useless. I posted a video that my front door camera caught of the ups driver driving right by my house at the time he lied about delivering it. Check it out at gilberry13 on Instagram. Also I posted the video below.Please don't make the same mistake I did