Yesenia N.’s Reviews of Roommates.com & more

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6/29/15

So Ridiculous, so just like everyone else, I Only Signed Up for a 3 DAY SUBSCRIPTION. Blew up my mailbox with junk, didn't find the site useful at all. Nobody signs up here, maybe like a few listings a day in my area and I live in East La. Found my own place elsewhere, yesterday, so mind you I haven't even used it in a couple days. Today I check my bank account, and see that they charged me a 29.20$ Charge! That I NEVER AGREED TO. Literally, there was no fine print. NOTHING. THEY AUTOMATICALLY CHARGE YOU WITHOUT YOUR CONSENT. Called Chase right away and they shut down my debit card, because CANNOT TRUST THEM. Plus they don't even have a phone number to contact them on site, all they have is a phony $#*! email. Like WTF is that going to do? SAVE YOURSELF. DO NOT USE

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

We are glad you were able to find a roommate, even if it wasn’t through our site.

Roommates.com does not automatically rebill our members. We do not offer a rebill option. We also do not have a membership option for $29.20. Roommates.com membership options are $5.99 3 Days, $19.99 30 Days, and $29.99 60 Days, and again we do not have a rebill option. Do you possibly have us confused with another site?

In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephones and only accept email correspondence, but if you send an email we will get back to quickly. Also, our phone number is always located on your statement if you upgraded your account.

Hopefully you will be able to contact the website that charged you and get a refund.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com