Yelena S.

I booked the flight one month ago. I purchased the protection insurance Generally Global assistant to cover my trip and my baggage. The first price was reasonable at the beginning then at the end of the application the price was significantly increased. I did pay full price including $13and $76 protection plan. During this month the company already change twice my flight time. Yesterday they changed and informed me that my flight will be changed again. It was really inconvenient for me. I contact with Justfly.com they didn't have anymore options except it. They offer me to change the flight paying additional fee $299. I was afraid that will be not the end of my deal with Justfly.com since they constantly bragging about additional money. I am a handicap person and I need a special needs and enough time between flights. My protection plan was included refund of my flight. When I called to the insurance they informed me that I just paid for a baggage protection $2.50. I try to explain that's not true and on my invoice was charged $12.95 for baggage and $76 for flight protection. Agent could not help me at all. I will never use the Justfly.com anymore. They are big name scam.