Yan G.

HORRIBLE HORRIBLE HORRIBLE! I ordered a crib from Wayfair in late November/early December. I received a call from their delivery company a few weeks later and agreed on a delivery date. I took off work that day and waited at home. They missed their scheduled morning delivery and called to say they were going to come in the afternoon. NO SHOW. Then the next day they called to say that they needed to reschedule. Long story short, they rescheduled with us no less than 6.7 times! Sometime they would call to cancel and sometimes they wouldn't even call at all. I took off work for 4 days because of this. After the 4th cancellation, they called to tell us that they don't know where my crib is, that they could not locate it in the warehouse. So my question is... how were they going to deliver it the first 3 times?! My husband called Wayfair on numerous occasions to complain and they kept saying it's the delivery company's fault. They didn't try to help us get in contact with them and never got us a satisfactory resolution. After about 3 weeks of this back and forth nonsense, I finally called to cancel the order. I spoke to someone name Kara who cancelled the order for me and appeared really concerned. She gave me her direct line and told me to call her with any other problems. Three days later while at work, my husband called to say that the delivery company was at our door. RIDICULOUS! I called the delivery company and they had no idea that we had already cancelled the order 3 days ago! On top of that, we were refunded nearly $200 less than what we were charged for. So I called Kara twice, left messages, and it's now over a week later and I still a haven't heard back from her. This whole experience has put so much unnecessary stress on me and ruined the excitement of receiving my baby's crib. I ended up ordering the same crib at Babies R Us for cheaper and their delivery process was painless. I will NEVER order from Wayfair ever again. They don't even deserve 1 star!