I was awarded a project on 02 Jul 2014 and my total bid was 2631$ for this project. I accepted offer and start working on this as client created milestone funds in 100% Advanced.{till now no issues and all was going fine}
Client was in rush so I with my 2 developers competed this project within 2-3 days. We worked daily 18+ hours daily even we cancelled our weekends vacations due to this project.
After that i tried to withdrawal my fund as this clients paid us some upfront amount. I was shocked when i see email that my withdrawal request is cancelled. I write for this support desk and they told me that "Your employer accounts is under verification and he have to his account first with freelancer". HERE FREELANCER TEAM WAS UNABLE TO EXPLAIN WHICH KIND OF VERIFICATION THEY ARE DOING.
"SO THIS IS MY DUTY TO CHECK FREELANCER.COM EMPLOYER ACCOUNT?"
I send lots of tickets to freelancer team but i am getting same reply each time. THEY ARE JUST COPY AND PASTE MESSAGES TO USERS AND MESSAGE IS.
"Payment can be reinstated only after client have settled their account issues"
My client is hiding from me after receiving all files from me.
I am trying to contact my client daily but he is hiding from me.He always online at skype, vk, email but he is not responding me. I do lots of extra work for him and after getting project files from me he is invisible from me.He is not willing to pay me and he want take project free and he already have it. I do R&D my self and find out his contact details like vk and another details, but he is not responding me. This is really very very sad for us.
I submit dispute for rest amount and it was in my favour but freelancer.com holds all my funds.
I got Marcus email id from site sitejabber.com as someone told me that he can help me.
MARCUS DO SAME WITH ME HE IS JUST COPY AND PASTE MESSAGES. HE NOT LISTING ME WHAT IS MY SITUATION.
I am sending emails to Marcus from 12th August daily and he is replying same things Just copy paste messages.
After thousand of ping's, this Saturday client reply me over vk and he said me that he is not going to settle his account with freelancer.com. I told him that i am in your shoes, he told me that he will dispute this amount by charge back. I do lots of request but he never listen me.He also told me that he also do same with another guys here at freelancer, guys done his projects and they are waiting for funds in their account. After that he block me and said if i ever try to contact him again in emails, Skype, or vk he will file a legal case against me for harassment.
**This is 2+moth month finished and my client is not responding not me and not freelancer.com team and.
Right now only freelancer.com have my 2600$. I worked for my client and freelancer is holding my all funds without any reason.
For Marcus: If you cant send back my fund. I am not begging you, this is my hard earned amount and i only deserve this. Please do not contact me, I am not here to listen your lectures. You guys are saying me to keep patience. Guys listen me 2+ months is not enough for patience?
You are repeating same lines and copy paste messages to me. You steel my funds, God is watching all Mr. Marcus.
Ticket: #ZXX-817-*******
Hello Coder, I understand that you are upset about what has happened to your payment from one of your employer. I regret to hear about how you've felt with my responses to you. Unfortunately, your employer is yet to settle their account issues, but be assured though that all reasonable efforts are being exhausted on our end to help you in resolving this billing issue. I will be updating you through our email thread. Thank you.