Xue G.

At first they are really friendly, I bought a little scooter for 500$ just for school. Then I waited for two weeks until they process my item, I call them a loooooot times during this time. After A WEEK, they emailed me that they don't have this kind of scooter anymore so they would like to send another one to replace it which worth 700$ if I'm ok with that. Well at that time, I was like "wow that's awesome". Anyway, I said it's fine, finally I got my little scooter over a week later. I paid my scooter on July 24th, 2014. I actually got it on Aug 29th. It's a really long time but I was happy cuz I don't need to wait 30min for bus. Right after I got this scooter, I followed this instructions, put everything together, check if there's anything wrong, make sure everything is in a right place and tighten, then fully charged for 10hrs. After, FINALLY! I WAS SO EXCITED TO TEST THIS CUTE SCOOTER! I turn on the key, try to move it in the yard, opps, not working at all. It shows fully charged, but not moving. I checked everything again, 100% that I put everything right and the battery is connected. Then I called them about this issue. Well, before I get my scooter, they pick up my phone for 30sec, AFTER I reported the scooter's problem, they pick up my phone after 20min! WTF! (honestly I'm not a rude person and I'm Asian, so I barely say some bull$#*! about things I bought online. But this one makes me so mad!). Keep going, they picked up my phone and I took my little scooter to a nearby store, they check that the connection with battery and handlebar was already broken. I called they again(which means another 20min-waiting), they said will send me a new handlebar sooner after they talk to their manger. Now I'm here. Call them a looooot times after that, no one respond, email is not responding either. Today is Sep 29,2014. I actually give up this $#*!ing scooter. This online company ( SAFERWHOLESALE) IS A JERK. Hopefully someone who is about to buy something from this company, could notice my experience.