I HAd An Order For 2 Tablets From What They Posted On Fb. They Took Out The Money Asap. My Order Didn't Ship Until A Week Later. Lord And BEhold It Was Shipped Usps. The Package Was Left At My Front Porch And When I Had Returned From Work The Same Day The Package Was Not Found. I Had Immediately Contacted Nmr Via Fb Msg. The Rep (No Name Given In His/Her Msg To Me) Said I Needed To File A Police Report And Then They Can Refund My Money Back. I Did As What They Told Me But Upon Filling A Police Report The Police Officer Told Me I Couldn't Do It. The Officer Said It Should Have Been The Vendor Getting In Contact With The Usps To Settled IT. Did I Mention On My TracKing Email They Did Insure It For $100. I Spoke With My Mail Carrier And All They Did Was Informed Me Of Their Apologies. No Metion Of Doing A Police Report. Now When Did The Consumer Had To Go Out Of Their Way To Getting A Refund? This I Ridiculous! I Did The Right Thing And Contacted My Bank To DiSpute This Since I Never Received The Package. Will Never Order From Nmr Again. Thank Goodness Amazon Saved Xmas This Year!
Hi Xia L.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.