Xanah W.

Their site promises no defects or fakes but that was a lie when I opened my package today. I ordered a very expensive Valentino Bravia bag in python leather. A $1,400 purse on sale for $425. The purse I recieved didn't even match the picture. The shoulder strap was missing. The metal plate was cheap steal with water stains. The inside trash was cloth (it is supposed to be gold medal plating) was sewn in UPSIDEDOWN. There were no authenticity cards like there should be in the inside pocket. The sewing quality was horrible. 6pm had offered me a new Bravia bag but with no python print. I'm actually nervous to order anything else at this point. And when you call customer service you will be speaking to someone from India or the Philippines. If this is really Zappos, you have lost a customer. Discount or not, no one likes to be cheated.