W L.

[EN #GIG-525-*******]: AU-*******

I ordered a ceiling lamp from this website in August 2013, the delivery date given was between 10-18 weeks.

Now, May 2014, 34 weeks have passed and there is absolutely no sign of when it will get delivered to me.

I have made numerous queries to the delivery date and reason for delay and have constantly been either:

1) ignored without even an email reply
2) have been given some lame reason (delay with manufacturers, delay with delivery, issues with factory etc etc), or
3) been promised a revised date but still no lamp turned up on the revised date, and then back to the reasons or silence.

Still no projected date for delivery!

I am getting a feeling this is just a fake website, this type of customer service makes me wonder what the quality of the product will be like even if it did turn up!

I have a cable and hole in my ceiling waiting for the lamp to be installed, 8 months is a long time to wait.