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I signed up for Graze and was offered the first box for free. While going through the online process, it also offered me a free breakfast box with my first order.
It is only today that I noticed that they charged my credit card, despite the 'free' offer.
I am waiting for their reply on this, but wish i'd kept to my stance of not giving credit card details until you purchase something where payment is actually due!
W J.'s review of Graze earned 12 Very Helpful votes
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Hi there,
My name is Amy and I work for graze.com. I'm really sorry to hear that there was an unexpected payment as part of your first order with us.
We will always use your discounts as soon as we can on the boxes we send, of course; to give you the best possible saving, as soon as possible.
Unfortunately it therefore sounds as though one of these offers wasn't applicable on the very first boxes sent. For example, I know that we have an offer available for our breakfastboxes in which you’ll earn a free box in reward for trying the range at normal price, rather than providing the first box free. It could be that this was the offer you had claimed during your sign-up.
I'm not able to tell for sure from here, but thank you for emailing - our customer service team will certainly be able to help out with this, and I hope they're able to fix things up to make this start a much better one for you:)
In the meantime we really appreciate your feedback about this experience. By all means get in touch again at any time if you had further thoughts, or if there was anything else we could help with – hello@graze.com.
We hope you enjoy your first boxes:)
All the best,
Amy