Will P.

I ordered a shirt for a friend a few days before a concert. The delivery deadlines said that express shipping would get the shirt there in two days, which should have been plenty of time. However, they failed to tell me until after I placed my order that they have to manufacture the shirt before shipping. After not receiving a shipping notification, I finally contacted them asking what was up. I was then told that they were out of the shirt I wanted, so they couldn't start manufacturing the print, and they didn't know when they would get more shirts. So not only did my friend not get the shirt for the concert, they didn't even tell me there was a problem until I specifically asked, and their delivery timeline was completely off to start with. Very dissatisfied. Will not be ordering from them again.

UPDATE: Although I asked for a refund, the shipped the shirt anyway. I emailed them yet again explaining that I wanted a refund not the shirt, so they refunded my account, and allowed my friend to keep the shirt. They properly fixed their mistake, but I would still order a shirt from somewhere else in the future.