William P.

I am a bit frustrated with booking.com recently as I have been using it for years but last year after booking some German hotels my card details were stolen the next day and used on a bunch of German transactions which resulted in me having to cancel the card.
I just think the way they hand over the card details doesnt protect the customers from fraud.

Despite this I went back to booking.com and gave it another go but had two bad experiences with hotels and I wrote a genuine albeit negative review based on my experience, but it is yet to be processed which makes me suspicious of their tactic to filter out bad reviews because essentially a bad review could result in them losing a commission.
If they can't handle the reality of honest reviews then they shouldn't advertise their website on the ethos of it being genuine reviews by real people... because its edited to suit their own agenda.