William M.

My wine was left on the front porch of my home and this is NOT a safe or secure location. In addition, my order contained very clear instructions that the wine was to be taken to the local postal outlet if no one was home. I immediately called the customer service line to make a formal complaint and was promised a call back to address my disappointment. No such call back was ever received. Although Australia Post was at fault, it was Laithwaites responsibility to protect my order. They did not do that, nor did they follow up on the inefficient delivery service.

Have been using Expedia for years now. As stated, they are dependable and offer a good refund policy.

I used paypal to pay for my order, before realizing that Paypal had my old address. Consequently, I quickly went online to the Banggood 'live chat' for assistance only to find it was 'shut down temporarily'. GREAT. So I instead I sent 2 separate emails to the 'within 24 hour response' addresses provided. So what happens? The next day, I get 2 emails from Banggood. One inviting me to spend more money using the 'points' I earned from my previous purchase and the other confirming my order had been shipped... TO THE WRONG ADDRESS! But no, there has not been any reply to my emails directing them to send the order to my correct address. PLEASE NOTE, my emails were sent immediately after the order was placed and well before they had shipped my order. A small stuff up perhaps, but if you are going to offer customers live chat and/or 'customer service' email addresses with a 24 hour turn around response time, than the customer should be able to depend on that being a 'truth in advertising'... Sorry, but given my experience, I will not deal with this website again.