William G.

If you are a property owner do NOT use VRBO! I started using them despite their higher fees than Airbnb and longer payment pay out times. I set everything up correctly and after thirty days I got my pay out (Airbnb in a day after guest check in) and my bank rejected the payment saying information didn't match. I called VRBO and the rep was unable to say why there was a problem and issued a ticket to the billing team. I never heard back again. I called back after trying to update my payment info and kept getting an error message. I called back and the issued a ticket to their tech team. I never heard back. I called back again and they issued another ticket to the tech team as they closed it without communicating with me. I called back again and and they issued another ticket to the tech team and this time 6 days later I get and email asking if I'm experiencing a problem and when I didn't respond in 40 minutes (I was at the beach) they closed the case! I had to start the process all over again. I continue to have technical issues with their site to set up payment information and its been two months since our first VRBO guest and we still have not been paid and have spent hours to resolve. NO ONE at VRBO takes ownership of an issue. Bottom line they take longer to pay than Airbnb and cost more too. They are not worth your time. Period!