wendy s.

We rented from VRBO to go to Daytona Beach. I researched the resort and it was perfect location. I made a down payment of $100.00 in January 2015 and tried for the whole month of February to make the rest of the payment. I could not reach them and left several messages with no phone call back. The day before the balance was due, low and behold they answered the phone and gladly took my money. When we got to Daytona the hotel informed us that they overbooked us and we would have to stay in Ormond beach, where they would pay for our stay and refund us the full price that we paid. Needless to say we were frustrated, the hotel we stayed in was nice but not what I paid for. I reached out to VRBO and they assured us that our refund was coming. I received the $100.00 deposit but I have yet to receive the balance on the refund. I email them everyday but they have stopped responding. I am finally disputing the charges with my credit card account.