Wendy N.

I attempted to recover my sons photos accidentally deleted. CS gave no help at all.
The preview photos were all good but the recovered photos are tiny with no detail and are hugely out of focus
See transcript -
Chat Transcript

#******* Wendy Nutland - *******@hotmail.com
Website: https://www.stellarinfo.com/support/
Attended By: Yatin Sharma 19 Nov 2020, 3:46 PM
Chat Duration: 00:15:57

Chat Transcript
order *******
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund

Wendy Nutland order *******
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund 3:46:39 PM
Yatin Sharma Hi, How can I help you Today 3:48:36 PM
Thank you for contacting Stellar Data Recovery. How can I help you today? 3:48:41 PM
Wendy Nutland order *******.
I just trialled your software to recover images I lost of my son's when I formatted the wrong disc, all the pictures in the preview were good and clear.
I paid my subscription and ran the software but the same images appear as not much more than thumbnails and so blurry I can hardly make out that they are birds even.
How can the result be so different from the preview?

Can these pictures be recovered and actually serve some purpose? I would expect them to be at least as good as the preview that you showed me or if not I would like a refund 3:50:04 PM
Yatin Sharma We apologize for the inconvenience caused to you. Please be assured I will surely assist you for that. 3:52:47 PM
Wendy Nutland Wendy Nutland is sharing a file with you. T1-XSCF0455. Jpg - (Size: 9.63 KB) 3:53:35 PM
Yatin Sharma We would like to inform you that, the software works on "what you see is what you can recover". It means the files will be recovered in the same manner as you were able to see them in the preview window after the scanning is complete. 3:53:59 PM
Wendy Nutland Wendy Nutland is sharing a file with you. 2020-11-19. Png - (Size: 182.51 KB) 3:54:59 PM
how is that the same? The first is the preview, the second the recovered file 3:55:35 PM
disjointed photos, the ones with words you can't even read. The recovered files are 120 - 150 pixels a tenth of the orioginals 3:57:00 PM
Yatin Sharma We would like to inform you that the outcome will remain same as the preview is available within the software. 3:58:28 PM
Wendy Nutland you said that already so you obviously have no answer, are you going to refund or do I need to open a case with PayPal? 3:59:31 PM
Yatin Sharma That would be the possible outcome from the software. 4:01:20 PM
Wendy Nutland Your attitude is not doing your company any favours. The transcript will be copied into the review I am currently typing. 4:02:26 PM