Finally talked to two bodies. Found out their most valuable perso( teleconference assigned to me that got this whole mess going) quit and never followed up. There was a Supervisor and their Supervisor that finally contacted me after about 7 months. They resent the wrong paperwork, got upset when I tried to explain what happen from day one, were very abrupt like I was the one at fault. This company would be a good company if they would just do the old fashion thing and just listen to the customer and ask for more information at the beginning. The report really could of been written by an 8th grader there didn't seem to be any professionalism or thought. Felt like let's just shut her up and be done with the issue. Think very hard if your considering using this company cause you won't get your money back