I ordered an iPhone case customized with my own pic. When I entered this pic online I checked it twice as there was a front and back version. When received only one side was printed. When I complained, they stated it was my fault that I only uploaded half. This I knew not to be true as I checked it. They offered to do it again at 50% off. WHAT? You couldnt do it right for the full price! And oh they sent me two opportunities to give them (customer service) a good rating.