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I ordered an outdoor furniture set costing $10,000 from them. The order was placed on July 10th, 2023 and was said to ship first week in September, which I was fine waiting since the furniture was the main focal point of a larger project. Then, out of the blue, on August 24,2023 they sent an email stating the order was canceled due to 'unforeseen issues'. No reason was given. To make matters worse, they did not process the refund in the '7-10 business days' per their policy. I had to contact them every day to ask about getting my money refunded. The refund was finally processed 16 days later. When I asked if there was anything they could do to help, provide a future discount (since I still needed the furniture), etc., I was flatly told no. We have bought other high-end items from One Kings Lane, but I think those days are over.
Tip for consumers:
Be cautious of any refunds. They do not follow/meet their own policies.
Products used:
Outdoor furniture
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I ordered a bed from them for a client project. It came in irreparably damaged and they refused...
I feel like another one of the "one kings fools" – BUYER BEWARE! I placed an order in February....
Good morning, Wade. We want to express our sincerest apologies for the inconvenience you experienced with your recent order from One Kings Lane. We deeply regret the cancellation of your order and the delay in processing your refund. Your feedback is invaluable to us, and we take your concerns seriously. Your suggestion regarding providing a future discount is something we take seriously. We will share this with our upper management team to explore ways to improve our customer service and potentially offer solutions for situations like these in the future. We deeply value your loyalty and the trust you've placed in One Kings Lane. We understand that this experience has been disappointing, and we hope to have the opportunity to regain your trust in the future. If you decide to give us another chance, please reach out to us directly, and we will do our best to assist you with your future furniture needs. Adria G.