vrbo i.

We recently rented a property through VRBO for a trip to Destin, FL. The experience was awful and I would never want anyone to go through it.

Take a look at these pictures and you can see how filthy the property was when we showed up. The carpet was stained and dirty, dust was hanging off the ceiling fans, curtains were stained with what appears to be vomit, and bird poop all over the balcony furniture.

Also, the rental unit claimed to have wireless Internet access, but when we showed up there was no Internet. Contacted the owner immediately and he was very rude and refused to help us. His solution was for us to steal Internet from the neighbors. I asked him if he had recently seen the condition of the property and it turns out that he lives 600 miles away.

We notified the owner we were leaving immediately and we filed a complaint with VRBO. The complaint included the pictures detailing the unsanitary conditions you see in the links below. This is their response.

"When we receive complaints, we encourage both parties to work toward a mutual resolution. We provide the vacation rental owner or property manager an opportunity to resolve the dispute by forwarding them the details of the complaint. Our procedure is to note both sides of the situation and closely monitor accounts that have had a complaint filed.

As our site is strictly a venue for advertisement, we are unable to mediate disputes. To do so would violate our terms and conditions."

Basically they refuse to do anything. I contacted them again and they sent me the same canned response. Never use VRBO!

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