Vonnie F.

If you order online for home delivery and like risking food poisoning, then by all means order from them! My order was shipped on Thursday, suppose to receive the next day and I received an e-mail that my shipment was delayed… to be delivered on MONDAY! Now keep in mind that 5 days in a box, unrefrigerated! The ice packs they use are only good for TWO days! When I called customer service I was told there was nothing they could do, put me on hold to check out my order status, then promptly hung up on me! The meal I ordered was $172! Not chump change and there's nothing they can do? NO resolution? No reship overnight over Ed and certainly no refund offered! Instead I'm suppose to accept a delivery of food that's NO good? Do not ever do delivery with them! They're unreliable and quite frankly uncaring. Quite the opposite of their websites saying they care!

I purchased a $400 Coach handbag online. It was sent in a plastic bag in a plain cardboard shipping box. No Coach gift box and no dust bag. According to Coach authorized retailers are suppose to be providing these, the store doesn't even have them! Of course when you call customer service, your directed to a foreign call center, these people barely speak English, let alone know what your even talking about! Never, ever again will I purchase ANYTHING high end from Macy's. If I wanted to be treated like a Walmart customer, I could've saved myself a bunch of money!