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I purchased a dress in February for an event in April, so I could get alterations if needed. Dress cost $248. I kept checking my order, and was getting worried because in one month the order was still "processing". I contacted them about it and got NO response. The order never shipped (they are in Singapore) but luckily I found a dress locally that I liked, and bought it. I canceled the order. JJ's House refunded me only $110 of my $248. When I brought this up to them, they went ahead and refunded my full amount. So yes they have beautiful dresses but plan on a good 6 weeks to get it.
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I purchased x5 dresses for my bridesmaids and all dresses straps broke on my wedding day (3 of...
Items were returned! Why are u emailing me saying otherwise? SCAM!
Dear Virginia H.,
We checked the emails back and forth between you and the customer service team. All the communication emails were sent to your email address: vh***@hotmail.com with the titile"【【Return & Tariff issues】--vhowell40 submit a request! # After-Sales】". You may look for the emails in your email box(junk email included).
The order was placed on 14th February and was cancelled on 23rd February. The order was cancelled more than 120 hours. According to our cancellation policy, orders cancelled more than 120 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost. Here is the link of our cancellation policy for your reference: https://www.jjshouse.com/help/order-cancellation-policy
Thanks for your understanding.