vipul s.

The Company cancels your account with no justifiable reason. In my case, it stated that there were multiple spam emails from my account, which I am unaware of. Neither it gives the mail receivers address nor logs, trace or anything. It's just their word of wisdom.

Below is the whole conversation
Ticket ID: *******
Department: SUPPORT
Urgency: Medium
Xxxxx xxxxxxxxx
Client
The account is suspended can you please check from the backend what isnthe issue

----------------------------
IP Address: 14. 99. 90. 50

Attachments:
Screenshot_**************. Jpg

11/03/2020 05:32
Galvin Rickson
Staff
Hello sir,

Your account has been suspended due to the SPAM mail sent from compromised email account (*******@bunkstop.com). SO our server IP have block on your domain name. We cannot unsuspended for your domain name.

Kindly let me know if you need any further assistance,

Thanks and Regards,
Galvin,
UnlimitedGB Support Team,
Interweb iTech (India) Private Limited.,
*******@unlimitedgb.com
Tel: *******855 / 866 / 877

11/03/2020 07:03
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Xxxxx xxxxxxxxx
Client
Hey no spam mails were sent to any mail account it is a legit business. Can you please tell the follwing
1) address to which the mails were sent
2) Time they were sent
3) To how many address these were sent to

11/03/2020 11:58
Peter Fernandez
Staff
Hello sir,

From *******@bunkstop.com there has been almost 1lakh spamming mails has been sent, so its not possible to sort it all, due to this our server has been down for almost 24 hours, you are using shared hosting, lot of other customers domains also hosted in the same server they also got affected due to this issue, we have faced lot of loss due to this issue, so we cant unsuspend your account right now.

Please let me know if you need any further assistance.

Best wishes and thanks,

Regards,
Peter,
UnlimitedGB Support Team,
Interweb iTech (India) Private Limited.,
*******@unlimitedgb.com
Tel: *******855 / 866 / 877

11/03/2020 12:14
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Xxxxx xxxxxxxxx
Client
HI,

I don't require all the mail it has been sent to just a few to see even if they are being sent and the frequency, IP etc.

Secondly please provide the logs of the mail being sent as from my end no mails have been sent as I cannot see any in the mail folders(sent/drafts etc)

Finally, even if they are being sent it is not necessary the compromise has been from our side as we have not shot any emails. Did you check your systems for any security breaches?

Please provide logs for such activity, as my business is affected due to the suspension.

11/03/2020 18:09
Galvin Rickson
Staff
Hello sir,

We cannot open your account right now, due to its spamming content if we try to access it again the server will be blacklisted, as already mentioned you are using shared hosting, so we cant risk other customers also, already we have faced huge business loss also. Hope you understand, so kindly kindly examine with the mails if you have manual backup, from our end we cant access any of your files.

Kindly let me know if you need any further assistance,

Thanks and Regards,
Galvin,
UnlimitedGB Support Team,
Interweb iTech (India) Private Limited.,
*******@unlimitedgb.com
Tel: *******855 / 866 / 877

12/03/2020 05:24
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Xxxxx xxxxxxxxx
Client
Ok
Please tell me how did you close in to the emails are being sent by my mail address?

I have that mail account logged in and cannot see any such spam mail.

Please provide me with the data by which you traced the spam mail origin.(logs, systrace, syslog)

Let me repeat this for you
I have not sent any spam mail from my side there is a security lapse in your server
If you are disabling my account I need a proper reason and report of the analysis.
Just saying something won't help

12/03/2020 07:07
Galvin Rickson
Staff
Hello sir,

We got an error report on *******@bunkstop.com which causes the spamming, you can check with that mails if you can, other than this we cant get any other details, no logs, systrace, syslog for this issue.

Kindly let me know if you need any further assistance,

Thanks and Regards,
Galvin,
UnlimitedGB Support Team,
Interweb iTech (India) Private Limited.,
*******@unlimitedgb.com
Tel: *******855 / 866 / 877

12/03/2020 09:12
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Xxxxx xxxxxxxxx
Client
This is a fraud I'll make sure you guys are exposed worldwide.

13/03/2020 18:48
Xxxxx xxxxxxxxx
Client
Also Refund My remaining balance amount

15/03/2020 13:50
Galvin Rickson
Staff
Hello sir,

REFER THE TOS: https://www.unlimitedgb.com/tos.html

THERE IS NO MONEY BACK GUARANTEE IF ANYONE VIOLATES OUR "ACCEPTABLE USE POLICY".
ALSO PLEASE NOTE THERE IS NO MONEY BACK GUARANTEE FOR: Any Setup Fees, Any Bank Transfer Charges, Domain Name Renewal/Registration/Transfer, Months Used In Contract, Shared Hosting Renewals, Reseller Hosting Renewals, Upgrades to Hosting Service, SSL Certificates, Email Newsletter Marketing Plans, Dedicated Servers and VPS plans.

However, in accordance with our Money Back Guarantee the minimum usage deduction for any product is one month and if paid monthly (eg. All Monthly Dedicated, VPS, Reseller and Bulk Email Plans) the cancellation request has to be made within 48hours of payment and a full refund will be processed only for the current paid month. If we register a domain name for you as part of your hosting package with us, and you decide that you want to cancel your account during the first 100 days, then we will deduct the cost of the domain name from the money we refund you. The charge for domain name renewal/registration/transfer is non-refundable as you own the domain name for the paid term. Please understand that this is not simply because we refuse to issue a refund. Domain name renewal/registration/transfer is irreversible, making any money paid for the domain name non-refundable.

The refund will exclude 'Account Setup Fee' and number of months used in your contract. If you cancel your account after the money-back period, or after your account is renewed then unfortunately we will not be able to issue any refunds. UnlimitedGB also reserves the right to cancel your account any time with no-money-back, should an event occur in which proper evidence exists that a customer was exceptionally arrogant, rude or vulgar in communications with our staff.

Kindly let me know if you need any further assistance,

Thanks and Regards,
Galvin,
UnlimitedGB Support Team,
Interweb iTech (India) Private Limited.,
*******@unlimitedgb.com
Tel: *******855 / 866 / 877

16/03/2020 04:56
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Xxxxx xxxxxxxxx
Client
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