Vincent M.

In August, I reserved 3 x 10 person shuttles with room for 1 piece of luggage per person. The day before the trip, I received a voluntary phone call from the company confirming this information. The following morning at 5:45am, however, a single shuttle arrived that held 30 people but NO luggage. We squeezed in and sat uncomfortably on our luggage for the 1.5 hour trip. ShuttleWizard would not explain why the change occurred. I paid $875 per shuttle = $2,625. When I tried to request reimbursement for the money I overpaid, they said they'd look into it and get back to me. Instead, ShuttleWizard blocked my follow-up phone calls, including 1 as recently as today, 10/18. There's no explanation for charging the same amount per person for 3 x 10 person shuttles as for 1 x 30 person shuttle. The fixed costs are the same. The fuel amount and cost are essentially the same for each of the 3 x 10 person shuttles as the single 30 person shuttle. Driver's salaries are the same regardless of the capacity of the shuttle - 3 vs 1. Wear and tear on the vehicles is no different regardless of the capacity of the shuttle. But, the most egregious issue is the inconvenience they created by not sending a shuttle with room for luggage, my request that they knew and confirmed several times including the day before the trip. I wish I had read the other reviews of this company before I booked with them. Never again. I'd rather walk.