V L.

Customer service from this DHGate is nonexistent. Trust all the other reviewers about this site and STAY AWAY FROM DHGATE if you still love the hard earned money in your pocket. DHGate only protects their Sellers, NOT you, the Buyers. Their sellers are mostly crooked thieves and they will try their best to rip you off. Neither the DHGate customer service personnel NOR the seller will want to speak to you once you made the payment. After you pay, it doesn't matter what shipping method you paid extra for, they will choose the worst snail's mail shipping method like Singapore Post which takes about 15-24 days and sometimes longer to ship your package out to you. Because the sellers know that 1st, they've already got your money, 2nd that they only need to provide any tracking# online so DHGate can release the money to them, and 3rd, they can put anything different inside your package than what was advertised, knowing that when you actually receive the package after a month's wait time, that your guarantee period is over. Don't EVEN think about putting in a complaint or using their DISPUTE RESOLUTION methods online to help you. It's practically use and their online chat personnel are a total waste of time. Like every reviewer here said, DHGate only work in the benefit of the Sellers, NOT the Buyers! Keep your money in your pocket and buy from more trusted sites like Amazon, Ebay, or other USA trusted sites. You will never get a refund from ANY sellers in China after you've paid them! Keep that in mind and stay away from that country if you're a newbie, and I promise you'll sleep much much better knowing that your hard earned money is still in your pocket. You've been warned... stay away from DHGate and Seller: THRIVENOVA. I hate to even them the pleasure of 1-Star cuz they deserve Zero-Star.