Vicki W.

My company was closed during covid, and honestly, I forgot about this. I was sent an email about 10 days prior to my premium plan renewal, and about the same time, I was contacted with a credit card fraud alert. Wix was trying to use my credit card, which had since renewed, so they were guessing at the new expiration date and did not have the correct CID. When I looked at my WIX account, the box was checked for automatic renewal and they were trying to put a charge through for 2 more years. Keep in mind that it is still 10 days before the actual renewal date. I requested a cancellation online, got a confirming email and thought all was well and that they would reverse the charge. Nope! They continued to process the charge, and 3 days later I went to check and WIX had gone ahead and renewed for 2 more years. It is not easy to find anybody to speak with, since they have essentially NO customer service. I finally got a person in SF who offered to request a refund, but was doubtful since they only will refund after a 14 day trial. I am still 7 days prior to the renewal date, but he stated that the auto-renew box was checked. He tried to talk me out of disputing the charge with my credit card company (I think it costs them when you do that). I disputed anyway because they did not have the correct expiration date or CID, and my bank reversed the charge. If it weren't that they were dishonestly charging my credit card, I would have been stuck paying in excess of $325 since apparently they do not honor ANY cancellations for existing customers. Not an acceptable business model if you ask me.