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I was supposed to arrived in Morgan Hill on August 15,2015. The reason of the trip was to start my university studies. I have to cancel my flight and hotel reservation for medical reasons. My dissatisfaction with the service received in the area of customer service is beyond words. The hotel used their reservation policy unfairly and charged me the entire stay, when it was "supposedly" under investigation. Regrettably, this site don't protect my rights as a customer. Never gave me another options like modify my arrival date after this unexpected event or charged me only a fee. This money was important to continue my college plans. Therefore, this site is not recommended.
Veronica D.'s review of Booking.com earned 3 Very Helpful votes
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