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Alibaba is completely stand on their country and people which is no assurance or insurance to trade or buy anything from them. When you use their assurance is no help, Alibaba still stand on their people side, they are not helping you at all. You still don't get your refund or only partial refund with huge fee from their trade assurance. It is totally opposite from PAYPAL. The bottom line is NO BUSINESS with them, pay little more to buy in USA for less headache, safety product, better quality. Let short their stock BABA
Venuscosmeticspa L.'s review of Alibaba earned 6 Very Helpful votes
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Dear Venus,
Based on the comment you posted on Alibaba page, I understand that you feel upset about the experience using Trade Assurance. Please allow me to assist you with it.
Kindly provide me with the account with which you placed the order as well as the number of the dispute case via Private Message. Upon receipt of the requested information, I will check out the case and see what I can do to further assist you.
Looking forward to your kind reply!
Regards,
Echo
Alibaba International Customer Service Team