Serge V.

3/8/2024 update:

The saga continues. The boilerplate response appeared after my review, offering me to email their "always there" address. I did. They suggested setting up a "virtual tech appointment," to which I agreed. The appointment was set for noon on Friday, but no one called (so much for 'always there'), which is very rude and careless in my books.
Then, around 2:20 PM, the tech finally called. I had to explain what I needed three times (I'm not exaggerating), and after being put on hold for multiple 20 to 30 minute intervals, I was told that NONE of my existing Google/Nest devices would work with ADT+, and to make it work, I would have to shell out $460 + tax. When I asked for any sort of deal, they basically inflated the prices only to then offer me a "discount."
Summary:
- The sales rep lied through his teeth.
- The service people lied about the appointment time.
- The "manager" who tried to give me a "discount" also lied about the prices. And, finally:
- None of the existing Google/Nest equipment works with ADT+; oh, and they don't support any smart locks.

Would you consider doing business with this company? Right, neither did I. What a shame. A total disgrace.